STUDENTS' PERCEPTION TOWARDS THE QUALITY OF EDUCATION SERVICES WITHIN TECHNICAL UNIVERSITIES

This article aims to identify and analyse the students' perception regarding the quality of services within technical tertiary education environment. This study is a conclusive research, the collected data being the subject of a quantitative analysis. Their purpose is to test hypotheses and to analyse the relationships between variables. Considering that students are the first beneficiaries, their perception is very important for improving the quality of higher education services. The three dimensions analysed are the learning environment, the teaching activity and the activities of the secretarial staff. The sample was made up of students from University POLITEHNICA of Bucharest. Only the students of the 2nd to 4th year have been considered eligible to take part in the survey as it is almost impossible to have a perception without having previous experience. The tool used within the research was the questionnaire (closed, open, dichotomous and trihotomic questions that covered all existing possibilities). Using the descriptive research carried out in this article, one can emphasize the following main findings: students appreciated as important in the educational process on one hand the equipment/assets of seminars, laboratories and libraries, and on the other hand the aspects related to didactic activity and the relations with teachers and secretaries. The most favourable perception is regarding the teachers and the least favourable perception is on the conditions in the students' dormitories and secretariat. This research can be extended to all the factors involved in the educational process. (C) 2018 Published by Future Academy www.FutureAcademy.org.UK