A Fuzzy Model for the Definition of Performance Standards

With the use of basic concepts of fuzzy logic, this paper presents an evaluation process of the performance levels of human resources who operate in industrial and service providing organizations. The model uses specific mechanisms for comparing performance seeking to define suitable standards for achieving operational, tactical and strategic goals defined by productive organizations. Some essential criteria were used for the performance evaluation, which involve Strategic Management (competitive differentiation in terms of products and processes); Tactical Management (human resources management) and operational (management of the productive process). The results of the practical applications in industrial organizations and in service providing companies were described and discussed. The performance standards compose what can be called an ideal profile of decision-making agents in organizations.