Benchmarking the Customer Configuration Updating Process of the International Product Software Industry

Product software vendors have trouble defining their customer configuration updating process; release, delivery and deployment are generally underrated and thus less attention is paid to them. This paper presents an international benchmark survey providing statistical evidence that product software vendors who invest in the customer configuration updating process perceive that they are more successful than those who do not. Furthermore, the benchmark survey provides a vivid picture of the customer configuration updating practices of product software vendors and that customer configuration updating is an underdeveloped process.