Measuring knowledge creation in virtual teams through the social network analysis

被引：25

作者：

Capece, Guendalina ^{[1
]}

Costa, Roberta ^{[1
]}

机构：

[1] Univ Roma Tor Vergata, Dept Business Engn, Fac Engn, I-00133 Rome, Italy

来源：

KNOWLEDGE MANAGEMENT RESEARCH & PRACTICE | 2009年 / 7卷 / 04期

关键词：

knowledge creation; e-collaboration; social network analysis; virtual teams; knowledge management; computer-mediated communication; PERFORMANCE; COMMUNICATION; ORGANIZATIONS;

D O I：

10.1057/kmrp.2009.25

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

The current literature regarding virtual teams (VTs) lacks outcomes related to intellectual capital (IC) and knowledge management (KM). Moreover, e-collaboration and VTs need the necessary metrics to assess the real benefits that KM derives from the use of new e-collaboration technologies. There is also scarce evaluation of the cause-effect linkage between a VT structural configuration and its creative performance. Following this lead, we propose an evaluation method based on social network analysis (SNA) and indexes referring to knowledge creation. The paper concludes with an application on a real case study that shows how this methodology can be used as a KM tool to increase the creative output of VTs. Knowledge Management Research & Practice (2009) 7, 329-338. doi:10.1057/kmrp.2009.25

引用

页码：329 / 338

页数：10

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