Perceptions of Online Banking Custodians on System Development and User Behaviour: An Empirical Study

The main objective of this paper is to report on perceptions of online banking custodians with regard to the development of secure and usable online banking applications. The paper also reports on the impact of online banking users' behaviour in fostering a secure online environment. Using an exploratory study, the paper discuss findings based on empirical interview data from six participants. The results identified information security as the main risk and financial institutions are using multiple initiatives in assisting users to enhance their protection from online information security threats. The awareness initiatives need to be complemented with a more holistic approach into the design and development of information systems that is user-centred. One such approach is finding a balance between protecting information assets and providing users with information systems that are easy to use.