Main business service dimensions in an e-commerce environment

被引：0
|
作者：
Yang, Y [1 ]
Humphreys, P [1 ]
McIvor, R [1 ]
Yang, B [1 ]
机构：
[1] Univ Ulster, Fac Business & Management, Coleraine BT52 1SA, Londonderry, North Ireland
来源：
2005 IEEE International Conference on Web Services, Vols 1 and 2, Proceedings | 2005年
关键词：
D O I：
暂无
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
Improving service quality has long been recognized as a key business strategy in consumer market. However, little is written in the literature about service among business organizations. The shortage of knowledge on business service (BS) poses a significant challenge in tracking and improving BS quality in today's e-commerce environment. To address this, this paper takes a first step to identify main BS dimensions in an e-commerce environment. It first provides a review on BS. Then the BS gap model and main BS dimension are identified. The paper concludes with a summary and future research suggestions.
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页码：787 / 788
页数：2
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