Towards estimating Cost of Quality in supply chains

被引:47
|
作者
Srivastava, Samir K. [1 ]
机构
[1] Indian Inst Management, Lucknow, Uttar Pradesh, India
关键词
Cost of Quality; PAF model; healthcare; supply chain; third-party contract manufacturing; India;
D O I
10.1080/14783360701600605
中图分类号
C93 [管理学];
学科分类号
12 ; 1201 ; 1202 ; 120202 ;
摘要
After focusing on Cost of Quality (COQ) at all levels within their internal operations, companies need to consider the supply chain upstream as a first step towards addressing COQ-related issues across their supply chains. This paper is a first step in this direction. In this preliminary study, we determine COQ at selected third-party contract manufacturing sites of a world-leading research-based pharmaceutical company in India. Data for the year 2005-2006 were collected using the Traditional Method, the Defect Document Method, the Time and Attendance Method and the Assessment Method through interviews with internal customers, and check-sheets at the contract sites. Various quality cost elements were identified and categorized under prevention, appraisal, internal failures and external failures. We estimate quality costs in monetary terms as per PAF (Prevention-Appraisal-Failure) model and use standard DMAIC (Define-Measure-Analyse-Improve-Check) methodology for analysis. We identify significant COQ drivers in this healthcare supply chain and suggest measures to address them. Finally, we suggest directions for future research.
引用
收藏
页码:193 / 208
页数:16
相关论文
共 50 条
  • [1] Incentives for cost misrepresentation in supply chains
    Amir, Rabah
    Leiber, Thierry
    Maret, Isabelle
    [J]. INTERNATIONAL JOURNAL OF ECONOMIC THEORY, 2011, 7 (02) : 157 - 178
  • [2] Supply chains fail on quality ...
    不详
    [J]. PROFESSIONAL ENGINEERING, 1997, 10 (19) : 10 - 10
  • [3] Cost analysis in global supply chains
    He, Yuhong
    Yin, Shuya
    [J]. OPERATIONS RESEARCH LETTERS, 2020, 48 (05) : 658 - 665
  • [4] Incentives for quality improvement efforts coordination in supply chains with partial cost allocation contract
    Gao, Chunyan
    Cheng, T. C. Edwin
    Shen, Houcai
    Xu, Liang
    [J]. INTERNATIONAL JOURNAL OF PRODUCTION RESEARCH, 2016, 54 (20) : 6216 - 6231
  • [5] KNOWLEDGE REPRESENTATION AND COST MANAGEMENT FOR SUPPLY CHAINS
    Tharn, K. Donald
    [J]. ICEIS 2008: PROCEEDINGS OF THE TENTH INTERNATIONAL CONFERENCE ON ENTERPRISE INFORMATION SYSTEMS, VOL ISAS-1: INFORMATION SYSTEMS ANALYSIS AND SPECIFICATION, VOL 1, 2008, : 363 - 366
  • [6] Preliminary Research on Cost Management in Supply Chains
    Zhang Ya-lian
    [J]. PROCEEDINGS OF 2009 INTERNATIONAL CONFERENCE OF MANAGEMENT SCIENCE AND INFORMATION SYSTEM, VOLS 1-4, 2009, : 740 - 744
  • [7] Quality in supply chains: an empirical analysis
    Sila, Ismail
    Ebrahimpour, Maling
    Birkholz, Christiane
    [J]. SUPPLY CHAIN MANAGEMENT-AN INTERNATIONAL JOURNAL, 2006, 11 (06) : 491 - 502
  • [8] Quality tracing in meat supply chains
    Mack, Miriam
    Dittmer, Patrick
    Veigt, Marius
    Kus, Mehmet
    Nehmiz, Ulfert
    Kreyenschmidt, Judith
    [J]. PHILOSOPHICAL TRANSACTIONS OF THE ROYAL SOCIETY A-MATHEMATICAL PHYSICAL AND ENGINEERING SCIENCES, 2014, 372 (2017):
  • [9] Quality improvement in competing supply chains
    Xie, Gang
    Wang, Shouyang
    Lai, K. K.
    [J]. INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS, 2011, 134 (01) : 262 - 270
  • [10] Towards Digital Twins of Multimodal Supply Chains
    Busse, Anselm
    Gerlach, Benno
    Lengeling, Joel Cedric
    Poschmann, Peter
    Werner, Johannes
    Zarnitz, Simon
    [J]. LOGISTICS-BASEL, 2021, 5 (02):