Servant Leadership, Employee Job Crafting, and Citizenship Behaviors: A Cross-Level Investigation

被引：105

作者：

Bavik, Ali ^{[1
]}

Bavik, Yuen Lam ^{[2
]}

Tang, Pok Man ^{[3
]}

机构：

[1] Inst Tourism Studies, Macau, Peoples R China

[2] Hong Kong Polytech Univ, Dept Management & Mkt, Hong Kong, Hong Kong, Peoples R China

[3] Lingnan Univ, Tuen Mun, Hong Kong, Peoples R China

来源：

CORNELL HOSPITALITY QUARTERLY | 2017年 / 58卷 / 04期

关键词：

servant leadership; job crafting; citizenship behavior; cross-level research; hospitality industry; PERCEIVED ORGANIZATIONAL SUPPORT; PROCEDURAL JUSTICE CLIMATE; WORK; PERFORMANCE; MODEL; ANTECEDENTS; ENGAGEMENT; ATTITUDES; IDENTITY; BURNOUT;

D O I：

10.1177/1938965517719282

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

While servant leadership is widely recognized as a people-oriented management style, little attention has been directed to understand the positive outcomes of servant leadership on different stakeholders in the hospitality context. This research examines the mediating role of employee job crafting in the relationship between servant leadership and individual employees' interpersonal citizenship behaviors directed at both internal and external stakeholders. Multisourced survey data collected from 238 hotel employees in 38 teams revealed that the effects of servant leadership on individual employees' citizenship behaviors directed toward leaders, coworkers, and customers were mediated by employee job crafting.

引用

页码：364 / 373

页数：10

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