Public Social Media Services: A Citizen's Perspective

被引：7
|
作者：
Wirtz, Bernd W. [1 ]
Langer, Paul F. [1 ]
Goettel, Vincent [2 ]
Thomas, Marc-Julian [3 ]
机构：
[1] German Univ Adm Sci Speyer, Speyer, Germany
[2] Heinrich Heine Univ, Fac Business Adm & Econ, Dusseldorf, Germany
[3] Accenture, Dusseldorf, Germany
来源：
PUBLIC PERFORMANCE & MANAGEMENT REVIEW | 2020年 / 43卷 / 06期
关键词：
Facebook; intention to use; social media; structural equation modeling; technology acceptance model; TECHNOLOGY ACCEPTANCE MODEL; E-GOVERNMENT; USER ACCEPTANCE; TRUST; SATISFACTION; ADOPTION;
D O I：
10.1080/15309576.2020.1760112
中图分类号：
C93 [管理学]; D035 [国家行政管理]; D523 [行政管理]; D63 [国家行政管理];
学科分类号：
12 ; 1201 ; 1202 ; 120202 ; 1204 ; 120401 ;
摘要：
Social media platforms are increasingly used in the public administration context. Against this background, this study not only derives and tests the impact of determinants that explain citizens' intention to use social media channels of public services, but also examines to what extent their intention to use influences their intention to recommend these services to others (word of mouth). An expanded technology acceptance model (TAM) was tested based on data from a survey of 164 citizens. The model provides insight into the creation of social media applications of public authorities, for example, by providing four determinants that significantly influence citizens' intention to use Facebook pages of public institutions as well as their intention to recommend the page to other citizens.
引用
下载
收藏
页码：1342 / 1358
页数：17
相关论文
共 50 条
  • [1] From citizen participation to social listening, a perspective of local public media in Europe
    Ojea, Fernando R.
    ADCOMUNICA-REVISTA CIENTIFICA DE ESTRATEGIAS TENDENCIAS E INNOVACION EN COMMUNICACION, 2021, (21): : 299 - 302
  • [2] A Review on Antecedents of Citizen's Trust in Government Social Media Services
    Khan, Sohrab
    Ab Rahim, Nor Zairah
    Maarop, Nurazean
    INTERNATIONAL JOURNAL OF DISASTER RECOVERY AND BUSINESS CONTINUITY, 2018, 9 : 21 - 30
  • [3] A REVIEW ON ANTECEDENTS OF CITIZEN'S TRUST IN GOVERNMENT SOCIAL MEDIA SERVICES
    Khan, Sohrab
    Ab Rahim, Nor Zairah
    Maarop, Nurazean
    3C TECNOLOGIA, 2019, (SI): : 109 - 120
  • [4] A PROFESSIONAL PERSPECTIVE OF CITIZEN PARTICIPATION IN SOCIAL SERVICES
    Correa, Ainhoa Berasaluze
    Zubillaga-Herran, Nerea
    Franco, Noemi Bergantinos
    Andres, Amaia Garcia
    PRISMA SOCIAL, 2023, (43): : 10 - 33
  • [5] Conceptual Framework for Social Media Usage in Public Services - An Indian Perspective
    Subrahmanyam, D. V. R.
    Prasad, M. V. Rama
    Sahrudh, D., V
    INFORMATION TECHNOLOGY AND SYSTEMS, ICITS 2020, 2020, 1137 : 24 - 34
  • [6] PERSPECTIVE ON PROVISION OF SOCIAL SERVICES IN SENIOR CITIZEN CENTERS
    GUTTMANN, D
    MILLER, PR
    GERONTOLOGIST, 1972, 12 (04): : 403 - &
  • [7] Citizen patronage behavior of government social media services: Extended perspective of perceived value with the moderating effect of media synchronicity
    Park, Min Jae
    Choi, Hyeri
    Rho, Jae Jeung
    INFORMATION DEVELOPMENT, 2016, 32 (03) : 293 - 312
  • [8] Citizen's Perception of Public Services Digitization and Automation
    Canedo, Edna Dias
    Tives, Heloise Acco
    Cerqueira, Anderson Jefferson
    PROCEEDINGS OF THE 22ND INTERNATIONAL CONFERENCE ON ENTERPRISE INFORMATION SYSTEMS (ICEIS), VOL 2, 2020, : 754 - 761
  • [9] Analysis of Citizen Satisfaction from the Perspective of Public Services in Urban Areas
    Ochoa-Rico, Maria-Salome
    Concha-Bucaram, Andres
    Romero-Subia, Jose
    Sorhegui-Ortega, Rafael
    Vergara-Romero, Arnaldo
    AMAZONIA INVESTIGA, 2022, 11 (50): : 245 - 259
  • [10] Social Media in Financial Services - A Theoretical Perspective
    Kumar, K. S. Venkateswara
    Devi, V. Rama
    SHAPING THE FUTURE OF BUSINESS AND SOCIETY - SYMBIOSIS INSTITUTE OF MANAGEMENT STUDIES (SIMS), 2014, 11 : 306 - 313
12345