Identifying indicators of laboratory management performance: A multiple constituency approach

被引：27
|
作者：
Zinn, J [1 ]
Zalokowski, A
Hunter, L
机构：
[1] Temple Univ, Program Healthcare Management, Dept Risk Insurance & Healthcare Management, Sch Business & Management, Philadelphia, PA 19122 USA
[2] CLMA Leadership Clin Syst Management, Wayne, PA USA
[3] Operat Management Consulting, Blue Springs, MO USA
来源：
HEALTH CARE MANAGEMENT REVIEW | 2001年 / 26卷 / 01期
关键词：
D O I：
10.1097/00004010-200101000-00004
中图分类号：
R19 [保健组织与事业（卫生事业管理）];
学科分类号：
摘要：
The challenges for laboratory management posed by cost control, managed care, organizational restructuring, information networking and health system integration call for new measures to evaluate how effectively laboratories manage emerging performance expectations. This study identifies the Delphi panel method in achieving consensus on measures of effectiveness and considers a specific application, the identification of indicators of laboratory performance, from the perspective of key constituencies.
引用
收藏
页码：40 / 53
页数：14
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