Performance indicators and democracy: citizens' views on the purposes of government websites

被引：3
|
作者：
Lewis, Jenny M. [1 ,2 ,3 ]
机构：
[1] Univ Melbourne, Sch Social & Polit Sci, Publ Policy, Melbourne, Vic, Australia
[2] Univ Melbourne, Sch Social & Polit Sci, Policy Lab, Melbourne, Vic, Australia
[3] IRSPM, Utrecht, Netherlands
来源：
PUBLIC MONEY & MANAGEMENT | 2019年 / 39卷 / 01期
基金：
澳大利亚研究理事会;
关键词：
Australia; citizens; government websites; performance indicators; performance management; INFORMATION; ACCOUNTABILITY; ORGANIZATIONS; SATISFACTION; CONSEQUENCES; POLITICS; FIELD;
D O I：
10.1080/09540962.2019.1537703
中图分类号：
C93 [管理学]; D035 [国家行政管理]; D523 [行政管理]; D63 [国家行政管理];
学科分类号：
12 ; 1201 ; 1202 ; 120202 ; 1204 ; 120401 ;
摘要：
Despite the ongoing interest in performance measurement amongst public managers, little is known about citizens' views on the purposes of performance indicators (PIs). A cross-sectional survey of the Australian adult population was used to examine citizens' views on government websites which provide PIs. Citizens identified three distinct purposes for these: evaluation and improvement; transparency and accountability; and reward and punishment. These different purposes were found to be related to political attributes, indicating how PIs might support democratic empowerment.
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页码：18 / 25
页数：8
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