A reliability diagnosis to support servitization decision-making process

被引:21
|
作者
Dahmani, Sarra [1 ]
Boucher, Xavier [1 ]
Peillon, Sophie [1 ]
Besombes, Beatrix [2 ]
机构
[1] Ecole Mines St Etienne, Henri Fayol Inst, St Etienne, France
[2] Univ Jean Monnet, IUT Roanne LASPI, Roanne, France
关键词
Decision making; Servitization; Decision process; Product-service systems; Decision process reliability; PRODUCTION MANAGEMENT; BUSINESS MODEL; DOMINANT LOGIC; SERVICE; TRANSITION; DESIGN; INTEGRATION; PRODUCTS; STRATEGY; GROWTH;
D O I
10.1108/JMTM-06-2015-0044
中图分类号
T [工业技术];
学科分类号
08 ;
摘要
Purpose - Servitization of manufacturing is characterized by very complex decision processes within strongly unstable and uncertain decision contexts. Decision-makers are face situations of lack of internal and external information. The purpose of this paper is to develop a decision aid approach to support the management of servitization decision-making processes. Design/methodology/approach - The scientific orientation of this research consists in working at improving the efficiency of the servitization decision-making process, by identifying factors of non-reliability, in order to propose remediation actions for the whole process. Improving the final decisions taken by the managers is considered as a consequence of the improvement of the decision-making process reliability. The method, based on modeling and evaluation, requires the specification of a decision process model for servitization, used as a basis to assess decision process reliability and diagnose the enterprise's servitization decision system. Improving the final decisions made by the managers is considered as a consequence of the improvement of the decision-making process reliability. Findings - Key added values: first, to formalize a servitization decision-making reference model; second, to specify a reliability assessment applied to the decision system; and third, to define a decision process reliability diagnosis procedure for servitization, illustrated in a case study. Research limitations/implications - A direct perspective is to complete the focus on procedural reliability, by taking into consideration the subjective rationality of decision-makers in the reliability assessment procedure. Additionally, this reliability assessment method and diagnosis could become the basis of a larger risk management approach for servitization. Practical implications - The diagnosis procedure proposed in the paper is dedicated to generating practical results for enterprise decision-makers, consisting in recommendations for decision process improvements, in the context of servitization. The approach is illustrated through an industrial SME case study. The practical implications are highly contextualized. Originality/value - The key originality of this research is to tackle servitization complexity with a decision system modeling and diagnosis orientation, including the formalization of the notion of "decision process reliability," and the specification and implementation of a quantitative assessment procedure.
引用
收藏
页码:502 / 534
页数:33
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