A Chatbot Solution for eGLU-Box Pro: The Usability Evaluation Platform for Italian Public Administrations

被引：6
|
作者：
Federici, Stefano [1 ]
Mele, Maria Laura [1 ]
Bracalenti, Marco [1 ]
De Filippis, Maria Laura [1 ]
Lanzilotti, Rosa [2 ]
Desolda, Giuseppe [2 ]
Borsci, Simone [3 ]
Gaudino, Giancarlo [4 ]
Cocco, Antonello [4 ]
Amendola, Massimo [4 ]
Simonetti, Emilio [5 ]
机构：
[1] Univ Perugia, Dept Philosophy Social & Human Sci & Educ, Perugia, Italy
[2] Univ Bari Aldo Moro, Dept Comp Sci, Bari, Italy
[3] Univ Twente, Dept Learning Data Anal & Technol, Cognit Data & Educ CODE Grp, Fac BMS, Enschede, Netherlands
[4] Minist Econ Dev, DGTCSI ISCTI Directorate Gen Management & Informa, Super Inst Commun & Informat Technol, Rome, Italy
[5] Prime Ministers Off, Dept Publ Serv, Rome, Italy
来源：
HUMAN-COMPUTER INTERACTION: THEORY, METHODS AND TOOLS, HCII 2021, PT I | 2021年 / 12762卷
关键词：
Chatbots; Usability testing tools; User experience evaluation; Psychophysics; PROCESSES UNDERLYING APPROACH; FRONTAL EEG ASYMMETRY; DEVELOPMENTAL THEORY; EVOLUTIONARY;
D O I：
10.1007/978-3-030-78462-1_20
中图分类号：
TP18 [人工智能理论];
学科分类号：
081104 ; 0812 ; 0835 ; 1405 ;
摘要：
This paper shows a chatbot solution for eGLU-box Pro, a usability testing platform for Italian Public Administration (PA). eGLU-box Pro is a web-based tool designed to help PA practitioners in creating remote usability tests and analyzing participants' answers and interaction data after they complete the usability tasks. The impact of the chatbot solution on users' experience was assessed by bio-behavioral evaluation methods such as eye tracking, electroencephalography, and facial expression recognition. This work describes the platform and its integrated chatbot solution and shows the results of a preliminary laboratory study involving 20 end-users. The study is part of an ongoing design and development project based on a user-centered approach.
引用
收藏
页码：268 / 279
页数：12
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