INNOVATIVE METHODOLOGY FOR QUALITY AND RISK MANAGEMENT IN LOGISTICS PROCESSES OF TRANSPORT UNDERTAKINGS

The quality of service connecting risks is one of the most discussed topics of today in everyday work and social life. The main reason for the research was the necessity to look for new ways of improving quality that would meet international standards and reflect the increasing demands of customers in transport undertakings. The purpose is to highlight several possibilities of innovative approach to logistics processes quality improvement connecting risk monitoring. This paper is focused on the methodology for the integration of quality and risk management in logistics processes, which can be applied to the specific frame of the transport undertakings. This methodology is substantial because of the growing importance of sustainable development in the transport market. The research includes an advanced algorithm which has the effect of transforming the undertaking into a modern, process-controlled and dynamic organization. It is supported by the results of a questionnaire survey carried out under the conditions of rail undertakings in practical operation. The fundamental findings come from dynamic models application, such as Lynn Shostack and Leonard Berry model divided into routine and exceptional operation.