Call Center Technology and Interactive Voice Response Based VoIP

Concept of call center technology with interactive voice response as one of main options on company to improve service to the customer. This technology supports implementation of CRM concepts, that able to maintain customer for keeping a loyalty to the company. This service is correspond with customer. Costumer is an object that will decide a future business development. Company will eventually lose market share if they do not notice customer as its object. However, the problems occurred for implementation of development service cost is quite large if we buy ready-made product in software house. Some companies choose to focus on IT development as cost center then it needs to develop an IVR call center service based VoIP. Based on the need to develop a call center IVR services with advanced VoIP-based access via PSTN, COMA and GSM. The results of a study is the comparison of the use of VoIP-based IVR systems with commercial IVR system.