Free desktop document delivery service to all library users - A US flagship academic library's success story

被引：0

作者：

Ye, Z ^{[1
]}

Yang, L ^{[1
]}

机构：

[1] Texas A&M Univ, Lib, College Stn, TX 77843 USA

来源：

CITY DEVELOPMENT AND LIBRARY SERVICES | 2004年

关键词：

free desktop document delivery and interlibrary loan service academic library; service; user satisfaction;

D O I：

暂无

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

In June 2002 the Texas A & M University Libraries implemented a new electronic document delivery service called deliverEdocs. The service uses the Illiad software. We began to offer free desktop delivery of any articles, book chapters up to 50 pages, even those found on our own Libraries shelves to our entire campus library patrons. The service was well appreciated by our users. This paper reveals the initial reactions of the staff members in face of the challenge, discusses the resources needed to provide such a high profile service, details the workflow of the operation, shares the positive comments from the patrons, and illustrates the five key factors to the success of this well appreciated service.

引用

页码：265 / 268

页数：4