A Framework for Information Systems Innovation: A Case of Competitive Intelligence in Organisations

Knowledge is used as a focal factor for competitive advantage, through effective and efficient performances by employees in many organisations. As a result, knowledgeable employees are expected to share their knowledge with others to increase innovation within the organisation. Unfortunately, this is not always the case. Generally, employees behave differently within an organisation. No organisation has total control of its employees' behaviour and actions. The behaviour and action, which has impact on how knowledge is shared is influenced by many factors such as fear of losing jobs, power to negotiate personal interest. These factors influence the deployment of CI were found and interpreted and conclusion was made from those interpretations. The study aimed at establishing the impact of Competitive Intelligence (CI) on Information systems (IS) innovation products and services in organisation. A case study was conducted, using a financial organisation. Innovation-decision process was applied in the data analysis.