Identifying Relevant Resources and Relevant Capabilities of Informal Processes

Achieving goals of organizations requires executing certain business processes. Moreover, the effectiveness and the efficiency of organizations are affected by how their business processes are enacted. Thus, increasing the performance of business processes is in the interest of every organization. Interestingly, resources and their capabilities impacting past enactments of business processes positively or negatively can similarly have a positive or a negative impact in their future executions. Therefore, in our former work, we demonstrated a systematic method for identifying such resources and capabilities of business processes using interactions between resources of business processes without detailing the concepts required for this identification. In this work, we fill this gap by presenting a conceptual framework including concepts required for identifying resources possibly impacting business processes and capabilities of these resources based on their interactions. Furthermore, we present means of quantifying the significance of resources and their capabilities for business processes. To evaluate the identified resources and capabilities with their significance, we compare the results of the case study on the Apache jclouds project from our former work with the data collected through a survey. The results show that our system can estimate the actual values with 18% of a mean absolute percentage error. Last but not least, we describe how the presented conceptual framework is implemented and used in organizations.