Understanding Safety Concerns and Protection Behaviors of Rideshare Drivers

被引：3

作者：

Almoqbel, Mashael Yousef ^{[1
]}

Likhar, Anchita Komalchand ^{[1
]}

Wohn, Donghee Yvette ^{[1
]}

机构：

[1] New Jersey Inst Technol, Informat, Newark, NJ 07102 USA

来源：

PROCEEDINGS OF THE 2019 COMPUTERS AND PEOPLE RESEARCH CONFERENCE (SIGMIS-CPR '19) | 2019年

关键词：

Rideshare; drivers; gig economy; safety; HCI;

D O I：

10.1145/3322385.3322391

中图分类号：

TP3 [计算技术、计算机技术];

学科分类号：

0812 ;

摘要：

Rideshare drivers provide rides for strangers and are exposed to safety-related issues as much as passengers. We used a qualitative research approach to understand the safety concerns of rideshare drivers. The questions investigated were: What makes rideshare drivers feel unsafe? How do rideshare drivers ensure their safety? What are the factors related to rideshare companies that are perceived by rideshare drivers to have a contribution to their safety? We conducted 20 interviews with rideshare drivers in the U.S. to understand their perception of their safety while driving passengers. The study found that rideshare drivers felt unsafe due to passengers' intoxication, and harassment; drivers felt unsafe for personal reasons as well. Rideshare drivers ensured their safety with different means that are sometimes against the companies' Terms of Service.

引用

页码：77 / 77

页数：1

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