A conceptual Analysis of the Service-Profit Chain

被引：0
|
作者：
Eller, Toennjes Freerk [1 ]
机构：
[1] Kathol Univ Eichstatt Ingolstadt, Lehrstuhl Diensleistungsmanagement, Eichstatt, Germany
来源：
AKTUELLE ASPEKTE IN DER DIENSTLEISTUNGSFORSCHUNG | 2015年
关键词：
HUMAN-RESOURCE MANAGEMENT; PERFORMANCE WORK SYSTEMS; JOB-SATISFACTION; ORGANIZATIONAL COMMITMENT; CUSTOMER SATISFACTION; EMPLOYEE SATISFACTION; CITIZENSHIP BEHAVIOR; FIRM PERFORMANCE; QUALITY; METAANALYSIS;
D O I：
10.1007/978-3-658-08090-7_7
中图分类号：
C93 [管理学];
学科分类号：
12 ; 1201 ; 1202 ; 120202 ;
摘要：
引用
收藏
页码：163 / 200
页数：38
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