Goal-oriented workflows

In recent years workflow management systems have become a well known option of work automatisation. However, there are several disadvantages that lessen improvements in work organisation achieved by application of the workflow management systems. The main problem is the strict definitions of tasks imposed by the systems. The strictness of the definition hinders employees' productivity and creativity. Different attempts are made by workflow specialists to overcome those difficulties. The hypothesis under investigation is that the goal-oriented workflow definition can solve the problem at least partly. In the goal-oriented definition goals, not tasks are structured and assigned by the workflow adminstrator. Copyright (C) 2000 IFAC.