Process and e-service customization

Coordination in healthcare networks becomes increasingly important. A process-oriented coordination approach is introduced which enhances integrated care scenarios by an IT-driven coordination of interorganizational treatment processes - the concept of process-based e-service logistics. The allocation of e-services is based on a model describing services and coordination tasks between roles in a healthcare network. The underlying system's architecture is presented which implements process-based e-service logistics by designing and executing individual treatment processes, identifying coordination tasks between network actors and dynamically allocating e-services. A solution for automated individualization of processes and e-services based on Case Based Reasoning (CBR) technology is discussed.