Relationship Quality and Performance Outcomes: Achieving a Sustainable Competitive Advantage

被引：74

作者：

Nyaga, Gilbert N. ^{[1
]}

Whipple, Judith M. ^{[2
]}

机构：

[1] Northeastern Univ, Coll Business Adm, Supply Chain Management Informat Operat & Anal Gr, Boston, MA 02115 USA

[2] Michigan State Univ, Dept Supply Chain Management, E Lansing, MI 48824 USA

来源：

JOURNAL OF BUSINESS LOGISTICS | 2011年 / 32卷 / 04期

关键词：

relationship quality; relationship management; collaborative relationships; arm's length relationships; competitive advantage; SUPPLY-CHAIN; INTEGRATION; CHANNELS; TRUST; DETERMINANTS; EMBEDDEDNESS; SATISFACTION; COMMITMENT; INVARIANCE; IMPACT;

D O I：

10.1111/j.0000-0000.2011.01030.x

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

As firms strive to develop a sustainable competitive advantage, the relationships formed among supply chain parties become a critical consideration. Firms seek to establish relationships that can provide the desired level of performance and competitiveness. Relationship quality provides a global measure of buyersupplier relationships and can be used to assess the types of relationships a firm has within its supply chain. This research examines the impact of relationship quality on supply chain operational performance and satisfaction with strategic performance while considering both buyer and supplier perspectives and collaborative and arms length types of relationships.

引用

页码：345 / 360

页数：16

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