Linking the benchmarking tool to a knowledge-based system for performance improvement

被引：12

作者：

Lai, Mei-Chi ^{[1
]}

Wang, Wei-Kang ^{[2
]}

Huang, Hao-Chen ^{[3
]}

Kao, Meng-Chun ^{[4
]}

机构：

[1] Natl Taiwan Univ, Inst Hlth Policy & Management, Taipei, Taiwan

[2] Yuan Ze Univ, Dept Accounting, Chungli, Taiwan

[3] Natl Kaohsiung Univ Appl Sci, Grad Inst Finance Econ & Business Decis, Kaohsiung 807, Taiwan

[4] Yuanpei Univ, Dept Finance, Hsinchu, Taiwan

来源：

EXPERT SYSTEMS WITH APPLICATIONS | 2011年 / 38卷 / 08期

关键词：

Knowledge-based systems; Process benchmarking; Data envelopment analysis; Public university library; DECISION-SUPPORT-SYSTEM;

D O I：

10.1016/j.eswa.2011.02.101

中图分类号：

TP18 [人工智能理论];

学科分类号：

081104 ; 0812 ; 0835 ; 1405 ;

摘要：

In this work, a knowledge-based system for the benchmarking of public university libraries was developed in order to provide more useful information for decision-making and process benchmarking. This knowledge-based system converts numerical data into information that can be used to evaluate relative efficiency of public university libraries in Taiwan. We propose an integrated framework for the benchmarking wheel and knowledge-based system, including a database management subsystem, model base subsystem, knowledge acquisition subsystem, and dialogue subsystem. In the model-base, we use the DEA models, including the CCR and BCC models, in order to shed new light on the operational efficiency of public libraries in Taiwan. Finally, we provide strategies for improving inefficient public university libraries. (C) 2011 Elsevier Ltd. All rights reserved.

引用

页码：10579 / 10586

页数：8

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