Team based communication and the healthcare communication space

被引:6
|
作者
Cornett, Janet Alexandra [1 ]
Kuziemsky, Craig [1 ]
机构
[1] Univ Ottawa, Telfer Sch Management, Ottawa, ON, Canada
基金
加拿大自然科学与工程研究理事会;
关键词
Communication space; Team communication; Common ground; Palliative care; INTERPROFESSIONAL COMMUNICATION; COLLABORATION;
D O I
10.1108/JHOM-07-2017-0189
中图分类号
R19 [保健组织与事业(卫生事业管理)];
学科分类号
摘要
Purpose - While previous studies have described structural, process and social aspects of the healthcare communication space there is no overall model of it. Such a model is an essential first step to improving the operationalization and management of healthcare communication. The paper aims to discuss these issues. Design/methodology/approach - This paper used a case study approach to study team-based communication on a palliative care unit. Non-participant observation, interviews and documents were analyzed using qualitative content analysis. Findings - The analysis developed an overall model of the healthcare communication space that consists of five stages: purpose, practices and workflows, structures, implementation, and the development of common ground to support team-based communication. The authors' findings emphasized that implicit communication remains a predominant means of communication and workflow issues at the individual level are a frequent cause of unnecessary group communication tasks. Originality/value - To improve team-based communication we first need to develop protocols that support team communication needs such as loop closing of group communication tasks in order to minimize unnecessary individual communication tasks. We also need to develop common ground at the protocol, document and terminology levels as part of supporting team-based communication.
引用
收藏
页码:825 / 840
页数:16
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