Steering consumer's behavior in the context of emotional communicative services

被引：0
|
作者：
Gorbunova, M. Yu [1 ]
Ponukalina, O., V [1 ]
机构：
[1] Saratov State Social Econ Univ, Saratov, Russia
来源：
SOTSIOLOGICHESKIE ISSLEDOVANIYA | 2012年 / 04期
关键词：
D O I：
暂无
中图分类号：
C91 [社会学];
学科分类号：
030301 ; 1204 ;
摘要：
引用
收藏
页码：78 / 88
页数：11
相关论文
共 50 条
  • [1] Emotional predictors of consumer's satisfaction with healthcare public services
    Vinagre, Helena
    Neves, Jose
    [J]. INTERNATIONAL JOURNAL OF HEALTH CARE QUALITY ASSURANCE, 2010, 23 (02) : 209 - +
  • [2] CONSUMER BEHAVIOR IN CONTEXT OF "CONSUMPTION - INCOME" AND "PRICE - CONSUMER'S SURPLUS" COORDINATES
    Germanova, O. E.
    Abdullaev, R. A.
    [J]. TERRA ECONOMICUS, 2006, 4 (03): : 99 - 111
  • [3] Peculiarities of communicative behavior of the Chechen: emotional component
    Muskhanova, Isita
    Bazaeva, Fatima
    Djamalkhanova, Lalita
    Yussupkhadjieva, Tatyana
    [J]. INNOVATIVE TECHNOLOGIES IN SCIENCE AND EDUCATION (ITSE-2020), 2020, 210
  • [4] Consumer's expectations from mobile CRM services: a banking context
    Sangle, Purnima S.
    Awasthi, Preety
    [J]. BUSINESS PROCESS MANAGEMENT JOURNAL, 2011, 17 (06) : 898 - 918
  • [5] Consumer behavior in the online context
    Cummins, Shannon
    Peltier, James W.
    Schibrowsky, John A.
    Nill, Alexander
    [J]. JOURNAL OF RESEARCH IN INTERACTIVE MARKETING, 2014, 8 (03) : 169 - +
  • [6] A critique of the communicative assumptions within consumer behavior research
    Ringberg, T
    [J]. ADVANCES IN CONSUMER RESEARCH, VOL 26, 1999, 26 : 320 - 324
  • [7] Emotional Sustainability in Human Services Organizations: Cultural and Communicative Paths to Dealing with Emotional Work
    Kim, Minkyung
    Williams, Elizabeth A.
    [J]. SUSTAINABILITY, 2022, 14 (22)
  • [8] Mobile services adoption in a hospitality consumer context
    Rita, Paulo
    Oliveira, Tiago
    Estorninho, Antonio
    Moro, Sergio
    [J]. INTERNATIONAL JOURNAL OF CULTURE TOURISM AND HOSPITALITY RESEARCH, 2018, 12 (01) : 143 - 158
  • [9] STUDY REGARDING THE CONSUMER'S OF TOURISM SERVICES BEHAVIOR FROM ROMANIA
    Constantinescu, Simona Cristina
    Isac, Ecaterina
    Baian, Ioana Mihaela
    Sicoe-Murg, Oana Maria
    Ciolac, Ramona Mariana
    [J]. SGEM 2016, BK 2: POLITICAL SCIENCES, LAW, FINANCE, ECONOMICS AND TOURISM CONFERENCE PROCEEDINGS, VOL III, 2016, : 1043 - 1050
  • [10] CHILDRENS COMMUNICATIVE-BEHAVIOR AND SOCIAL-CONTEXT
    HOMZIE, MJ
    [J]. BULLETIN OF THE PSYCHONOMIC SOCIETY, 1976, 8 (04) : 254 - 254
12345