Measuring patient satisfaction

被引：5
|
作者：
Levin, R [1 ]
机构：
[1] Levin Grp, Owings Mills, MD 21117 USA
来源：
JOURNAL OF THE AMERICAN DENTAL ASSOCIATION | 2005年 / 136卷 / 03期
关键词：
D O I：
10.14219/jada.archive.2005.0178
中图分类号：
R78 [口腔科学];
学科分类号：
1003 ;
摘要：
Many businesses use customer satisfaction surveys successfully. You may notice that you find one in almost every restaurant or hotel room. I do not think it is a coincidence that the hotel industry provides some of the finest customer service available. When it comes to providing excellent customer service, dental practices can learn from businesses that regularly assess customer satisfaction.
引用
收藏
页码：362 / 363
页数：2
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