Identifying Drivers and Hindrances of Social User Experience in Web Services

被引：0
|
作者：
Vaananen-Vainio-Mattila, Kaisa [1 ,2 ]
Waljas, Minna [1 ]
Ojala, Jarno [1 ]
Segerstahl, Katarina [3 ]
机构：
[1] Tampere Univ Technol, Unit Human Centered Technol IHTE, FIN-33101 Tampere, Finland
[2] Nokia Res Ctr, Nokia Grp, Helsinki 00045, Finland
[3] Univ Oulu, Dept Informat Proc Sci, Oulu, Finland
来源：
CHI2010: PROCEEDINGS OF THE 28TH ANNUAL CHI CONFERENCE ON HUMAN FACTORS IN COMPUTING SYSTEMS, VOLS 1-4 | 2010年
关键词：
Web services; user experience (UX); social activity;
D O I：
暂无
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
Social activity is becoming a central contributor to user experience (UX) in many modern Web services. The motivations, norms and rules of online communities have been widely researched, however, social activity and its UX in modern Web services is a less studied area. We conducted a four-week-long field study with three Web services - Facebook, Nokia Sports Tracker and Dopplr - which all support social activity. The aim of this study was to identify the central drivers and hindrances of social UX, user experience of online social activity. Our results show that the main drivers of social UX include self-expression, reciprocity, learning and curiosity, whereas unsuitability of content and functionality, incompleteness of user networks and lack of trust and privacy are often experienced as hindrances for social UX. Our findings also reveal the pragmatic and hedonic nature of the drivers and hindrances. The results can be used to inform design and evaluation of social UX in Web services.
引用
收藏
页码：2499 / +
页数：2
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