Performance measurement for teaching hotels: A hierarchical system incorporating facilities management

被引：15
|
作者：
Lai, Joseph H. K. [1 ]
Choi, Edmond C. K. [1 ]
机构：
[1] Hong Kong Polytech Univ, Dept Bldg Serv Engn, Kowloon, Hong Kong, Peoples R China
来源：
JOURNAL OF HOSPITALITY LEISURE SPORT & TOURISM EDUCATION | 2015年 / 16卷
关键词：
Analytic hierarchy process; Facilities management; Hospitality education; Key performance indicator; Performance measurement; Teaching hotel; DECISION; INDUSTRY; MODEL;
D O I：
10.1016/j.jhlste.2015.02.002
中图分类号：
G40 [教育学];
学科分类号：
040101 ; 120403 ;
摘要：
Intended to establish a performance measurement system (PMS) for teaching hotels, a study was conducted involving face-to-face interviews with the senior management of a typical teaching hotel. Key performance indicators (KPIs), grouped into four dimensions education support, brand enhancement, financial performance and facilities performance, were shortlisted to form a performance measurement hierarchy. Using an analytic hierarchy process (AHP), the intended PMS was developed. Instead of financial performance, education support was the most important dimension, followed by facilities performance. The PMS, which is a pilot of its kind, may be used for other teaching hotels. (C) 2015 Elsevier Ltd. All rights reserved.
引用
收藏
页码：48 / 58
页数：11
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