Research on the Construction of Enterprise's Total Quality Management System Based on the Balanced Scorecard

被引:0
|
作者
Huang, Qin [1 ]
机构
[1] Jiangsu Univ Sci & Technol, Sch Econ & Management, Zhenjiang, Jiangsu, Peoples R China
关键词
Balanced scorecard; Quality management; Total quality management; Construction of enterprise's total quality management system;
D O I
10.26602/Inms.2017.84.129
中图分类号
C [社会科学总论];
学科分类号
03 ; 0303 ;
摘要
Quality of products is closely related to the long term and healthy development of enterprises. Therefore, it is an inevitable trend of social development to construct enterprise's total quality management based on balanced scorecard. Firstly, this paper analyzes the necessity of constructing a total quality management system based on balanced scorecard, drawing the complementary of advantages and disadvantages between the balanced scorecard and the total quality management system. Then, according to the commonality of them, this paper analyzes the feasibility of constructing the total quality management system based on the balanced scorecard. Finally, from the perspective of the balanced scorecard, this paper use four dimensions to divide the implementation process of the total quality management strategy respectively, which are he financial in the balanced scorecard, the internal business process, learning and growth and customers. At last, this paper makes the integration of the total quality management system and the balanced scorecard in theory.
引用
收藏
页码:129 / 134
页数:6
相关论文
共 6 条
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