Model-based design of online help systems

被引：2
|
作者：
Silveira, MS [1 ]
Barbosa, SDJ [1 ]
de Souza, CS [1 ]
机构：
[1] PUCRS, Fac Informat, BR-90619900 Porto Alegre, RS, Brazil
来源：
Computer-Aided Design of User Interfaces IV | 2005年
关键词：
design models; HCI design; online help systems; semiotic engineering;
D O I：
10.1007/1-4020-3304-4_3
中图分类号：
TP31 [计算机软件];
学科分类号：
081202 ; 0835 ;
摘要：
Online help systems are typically used as a last resource in interactive breakdown situations. In this paper, we present a method for building online help based on design models according to a semiotic engineering approach. We show the benefits of having designers explicitly communicate their design vision to users, and we also point at the need to foster a new culture for online help. We show how this proposal opens a direct communication channel from designers to users, and we hope this will contribute to introducing this new culture.
引用
收藏
页码：29 / 42
页数：14
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