Beyond Digitalization Traps: A 4-Layer Model of IoT Service Engineering In an Enterprise Context

With advances in information and communication technologies (ICT), the Internet of Things (IoT) penetrates into enterprise computing. However, despite positive attitudes in many enterprises, many IoT-based solutions have stagnated at a stage of Proof of Concept (PoC). The author analyzes obstacles in this challenge. Then, the author presents a concept of digitalization trap. The author presents a simple use case in enterprise computing. From the four different viewpoints to solve the use case, the author presents a 4-layer view model of enterprise computing. In order to deal with this digitalization trap, the author describes the implications of the 4-layer view model. With an increased number of IoT technology available, the author presents importance of a layered view model to identify the critical focal point of service engineering in an enterprise context.