INNOVATION AND ADOPTION OF MOBILE TECHNOLOGY IN PUBLIC ORGANIZATIONS: THE IBGE CASE

被引：0
|
作者：
da Costa Zanela Saccol, Amarolinda Iara [1 ]
Manica, Adriana [1 ]
Elaluf-Calderwood, Silvia [2 ]
机构：
[1] Univ Vale do Rio dos Sinos, Post Grad Program Business Adm, Sao Leopoldo, RS, Brazil
[2] Univ London London Sch Econ & Polit Sci, London WC2A 2AE, England
来源：
RAE-REVISTA DE ADMINISTRACAO DE EMPRESAS | 2011年 / 51卷 / 01期
关键词：
Mobile and wireless information technologies; IT adoption; census; organizational processes; information systems evaluation; INFORMATION-TECHNOLOGY;
D O I：
暂无
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
The use of Mobile and Wireless Information Technologies (MWIT) for provisioning public services by a government is a relatively recent phenomenon. This paper evaluates the results of MWIT adoption by IBGE (The Brazilian Institute of Geography and Statistics) through a case study. In 2007, IBGE applied 82,000 mobile devices (PDAs) for data gathering in a census operation in Brazil. A set of challenges for a large scale application of MWIT required intensive work involving innovative working practices and service goals. The case reveals a set of outputs of this process, such as time and cost reductions in service provision, improved information quality, staff training and increased organizational effectiveness and agility.
引用
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页码：72 / 83
页数：12
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