Parliamentary scrutiny of the Parliamentary and Health Services Ombudsman

Six years on from the last major move to introduce reform of the public services ombudsman sector in the England, this article reflects briefly on one of the reasons why reform measures that have been widely touted for the sector have not been implemented. The short answer offered is that the current model of ombudsman that operates in England suits the dominant administrative justice culture in England, as driven by all governments of recent years, one which focuses on individual complainants. In making this argument, the article reflects on a recent Parliamentary scrutiny session of the Parliamentary and Health Services Ombudsman.