Trust issues and user reactions to e-services and e-marketplaces: A customer survey

被引：1

作者：

Linketscher, N ^{[1
]}

Child, M ^{[1
]}

机构：

[1] Hewlett Packard Labs, Trusted E Serv Lab, Bristol BS12 6QZ, Avon, England

来源：

12TH INTERNATIONAL WORKSHOP ON DATABASE AND EXPERT SYSTEMS APPLICATIONS, PROCEEDINGS | 2001年

关键词：

D O I：

10.1109/DEXA.2001.953148

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

Electronic marketplaces are the latest development in business-to-business electronic commerce. This paper describes research into the impact, and acceptance of, fully-automated e-markets by potential users in the freight industry. The main finding of the research is that users would be nervous relinquishing total control to such systems from the outset. They would like. to be able to develop a relationship with the system over time and, when trust has been established, to increase delegation and reduce, their monitoring of the system.

引用

页码：752 / 756

页数：3

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