Towards the Operationalization of Trust Relationships in Networked Organizations

The sharing economy is a widespread concept of commonly used resources either among individuals or across organizations putting efforts into jointly utilizing existing resources. Within digital networked organizations, trust behavior needs to be supported by mechanisms to establish and sustain the collaborative network. This paper presents methods for visualizing and scoring collaborative behavior as steps towards operationalizing the trust relationship within networked organizations. Using a case study involving a sharing digital laboratory, we investigate how transparency influences collaborative work and how it affects digital collaborations as a whole. We apply Social Network Analysis (SNA) and the Supply Chain Operations Reference (SCOR) model to visualize and score trust behavior within a case study for digital laboratories. The result of the trust behavior will be extended to an overarching sharing economy business model that promotes the network effect for networked organizations.