The Use of a DANP with VIKOR Approach for Establishing the Model of E-Learning Service Quality

被引：11

作者：

Yang, Min-Hsuan ^{[1
]}

Su, Chiu-Hung ^{[2
]}

Wang, Wen-Cheng ^{[2
]}

机构：

[1] Natl Taiwan Univ Sci & Technol, Taipei, Taiwan

[2] Hwa Hsia Univ Technol, New Taipei, Taiwan

来源：

EURASIA JOURNAL OF MATHEMATICS SCIENCE AND TECHNOLOGY EDUCATION | 2017年 / 13卷 / 08期

关键词：

learning and service quality; DANP (DEMATEL-based analytic network process); MCDM (multiple criteria decision-making); VIKOR; INRM; BALANCED SCORECARD; PERFORMANCE EVALUATION; MULTICRITERIA ANALYSIS; MCDM MODEL; SYSTEMS; IMPLEMENTATION; SATISFACTION; SUCCESS; DEMATEL; IMPACT;

D O I：

10.12973/eurasia.2017.01041a

中图分类号：

G40 [教育学];

学科分类号：

040101 ; 120403 ;

摘要：

In practical environments, e-learners encounter service providers of varying quality. A wide range of criteria are used to assess service quality, but most of these criteria have interdependent or interactive characteristics, which can make it difficult to effectively analyze and improve service quality. The purpose of this study is to address this issue using a hybrid MCDM (multiple criteria decision-making) approach that includes the DEMATEL (decision-making trial and evaluation laboratory), DANP (the DEMATELbased analytic network process) and VIKOR methods to achieve an optimal solution. By exploring the influential interrelationships between criteria related to e-learning, this approach can be used to solve interdependence and feedback problems, allowing for greater satisfaction of the actual needs of e-learners.

引用

页码：5927 / 5937

页数：11

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