Analysis of Knowledge Management and Total Quality Management Application into Tunisian Small and Medium Enterprises

被引：4
|
作者：
Lehyani, F. [1 ]
Keskes, M. A. [2 ]
Zouari, A. [1 ]
机构：
[1] Univ Sfax, Higher Inst Ind Management, OLID Lab, Sfax 3021, Tunisia
[2] Univ Strasbourg, INSA, Icube, 24 Blvd Victoire, F-67000 Strasbourg, France
来源：
IFAC PAPERSONLINE | 2022年 / 55卷 / 10期
关键词：
Total Quality Management; Knowledge Management; TQM practices; KM elements; Tunisian Small and Medium Enterprises; IMPACT; INNOVATION;
D O I：
10.1016/j.ifacol.2022.10.009
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
The present study investigated Knowledge Management (KM) and Total Quality Management (TQM) application in Tunisian Small and Medium Enterprises (SMEs). It allows identifying the most applied KM Elements and TQM Practices in different industrial sectors. This article is based on 206 responses that were collected and analyzed by SPSS software. Factor analysis and independence test were employed to recognize the study's results. The results revealed that the most applied KME are "Knowledge Application" and "Knowledge Acquisition" and the most applied TQMP is "Continuous improvement". This work is one of the first studies to deal specifically and in detail with the implementation of KM and TQM. Copyright (C) 2022 The Authors.
引用
收藏
页码：2048 / 2053
页数：6
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