The Moderating Effects of Relational Civility on the Relationship Between Burnout and Turnover Intention

The aim of this paper is to examine the moderating role played by two relational patterns regarding workplace relational civility (WRC) (Part A- Me towards others - WRC(A); Part B-Others towards me WRC(B)) in the relationship between burnout and turnover intention in a sample of 159 respondents. Data obtained from questionnaires were analyzed through the SPSS statistical packet program. The findings revealed that employees who reported they were more exhausted and more cynical had more intention to leave their organization. Also, results are indicating that the WRC coming from the others to the employees are more important for the turnover intention. Therefore, the others' behaviors are rather connected to decreasing the negative organizational outcomes (such as burnout and intention to leave). Last, but not least, the findings also indicate that there is a significant moderation effect relationship between WRC and the intention to leave.