Investigation on User Experience of Intelligent Personal Assistants from Online Reviews

被引：0
|
作者：
Jin, Daehwan [1 ]
Lee, Hwan [2 ]
Lazaro, May Jorella [1 ]
Yun, Myung Hwan [2 ,3 ]
机构：
[1] Seoul Natl Univ, Interdisciplinary Program Cognit Sci, Seoul, South Korea
[2] Seoul Natl Univ, Dept Ind Engn, Seoul, South Korea
[3] Seoul Natl Univ, Inst Ind Syst Innovat, Seoul, South Korea
来源：
JOURNAL OF COGNITIVE SCIENCE | 2021年 / 22卷 / 01期
关键词：
Human computer interaction; Voice user interface.Intelligent personal assistant; User experience; Semantic network analysis; INFORMATION-TECHNOLOGY; SEMANTIC NETWORK; HEDONIC QUALITY; LEXICAL ACCESS; WORD-FREQUENCY; ACCEPTANCE; MODEL; CORTANA; ALEXA; SIRI;
D O I：
10.17791/jcs.2021.22.1.71
中图分类号：
H0 [语言学];
学科分类号：
030303 ; 0501 ; 050102 ;
摘要：
In this paper, User Experience (UX) of Intelligent Personal Assistants (IPAs) was investigated through semantic network analysis. As a case study, UX of smart speakers which are a kind of embodied IPAs was investigated through semantic network analysis based on online reviews, identifying what factors are important to UX of IPAs for users. Although there were some limitations, this study contributed to understanding of UX of IPAs, by proposing eleven important factors for UX of IPAs and validating them. This study showed that most of the users satisfied the use of IPAs, although they felt that performance was not completely reliable, which was similar with previous studies related to IPAs. In addition, this study showed the aesthetic aspects are also important for users' enjoyment, which was the interest result. The results of this study are noteworthy and considered to be reflected in the design of IPAs to improve UX of IPAs and satisfy users.
引用
收藏
页码：71 / 109
页数：39
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