KISS -: Knowledge-intensive service support:: An approach for agile process management

Automating business processes especially in the tertiary sector is still a challenge as they are normally knowledge intensive, little automated but compliance relevant. To meet these requirements the paper at hand introduces the KISS approach: modeling knowledge intensive services by enriching business rules semantically and linking rules to processes. We defined four types of rules, each focusing on a specific problem (resource allocation, constraints checking, intelligent branching and variable process planning and execution). For knowledge formalization we provide a 3-phase-procedure starting with a semi-formal representation (business model), followed by a formal representation (interchange model), leading to a machine executable representation (execution model).