Managing strategic change through TQM: learning from failure

被引：17
|
作者：
Redman, T [1 ]
Grieves, J [1 ]
机构：
[1] Univ Teesside, Sch Business & Management, Middlesbrough TS1 3BA, Cleveland, England
来源：
NEW TECHNOLOGY WORK AND EMPLOYMENT | 1999年 / 14卷 / 01期
关键词：
D O I：
10.1111/1468-005X.00052
中图分类号：
TB18 [人体工程学];
学科分类号：
1201 ;
摘要：
This article argues that the study of total quality management (TQM) failure is a valuable vehicle to extend our knowledge of strategic change management. The article reviews the literature on TQM and, after reporting the findings from an in-depth case study concludes by discussing the meaning of 'failure' and the lessons for managing strategic change that can be learnt from the study of TQM decline.
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页码：45 / 61
页数：17
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