User Acceptance of Fingerprint-based Smart Kiosk: A Conceptual Framework

This paper presents a conceptual framework on user acceptance of biometrics application, namely fingerprint-based smart kiosk, which is adopted by Malaysia's Employees Provident Fund (EPF). In order to expedite the process and waiting time of EPF's customers, fingerprint-based smart kiosk was introduced enabling customers to (i) acquire activation code in order to create a personalize myEPF website and (ii) print the latest account statement of the fund. This study extends the Unified Theory of Acceptance and Use of Technology (UTAUT) to determine the factors that influence the usage of fingerprint-based smart kiosk. Based on conventional UTAUT, an additional independent variable was added i.e., personal concerns. Qualitative and quantitative approaches will be used for data collection from a sample of 1200 participants. Consequently, descriptive and inferential analysis will be applied to summarize and interpret the relationship between the variables. It is expected that the research findings will provide useful insights for policy makers, users, and industries.