An Agent-Based Decision Support System for Hospitals Emergency Departments

Modeling and simulation have been shown to be useful tools in many areas of the Healthcare operational management, field in which there is probably no area more dynamic and complex than hospital emergency departments (ED). This paper presents the results of an ongoing project that is being carried out by the Research Group in Individual Oriented Modeling (IoM) of the University Autonoma of Barcelona (UAB) with the participation of Hospital of Sabadell ED Staff Team. Its general objective is creating a simulator that, used as decision support system (DSS), aids the heads of the ED to make the best informed decisions possible. The defined ED model is a pure Agent-Based Model, formed entirely of the rules governing the behavior of the individual agents which populate the system. Two distinct types of agents have been identified, active and passive. Active agents represent human actors, meanwhile passive agents represent services and other reactive systems. The actions of agents and the communication between them will be represented using Moore state machines extended to include probabilistic transitions. The model also includes the environment in which agents move and interact. With the aim of verifying the proposed model an initial simulation has been created using NetLogo, an agent-based simulation environment well suited for modeling complex systems.