Call center management - A booming service industry

被引：0
|
作者：
Ratzek, W
机构：
来源：
NFD INFORMATION-WISSENSCHAFT UND PRAXIS | 1998年 / 49卷 / 06期
关键词：
D O I：
暂无
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
In about twenty years telephone marketing turned into a prosperous service industry in Germany, High margin services based on the combination of services, EDP and telecommunications lead to an upswing in demand, Call centers derived profit from this trend, The operation of call centers requires-besides financial resources-a high standard of technological and human resources, Both aspects are subject of this paper.
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页码：341 / 344
页数：4
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