Product Development with Quality Function Deployment (QFD) : A Literature Review

Quality Function Deployment (QFD) is one method for developing customer-oriented products. QFD is a planning process that helps the organization plan to implement various technical support tools effectively and complement each other to prioritize each problem. House of Quality (HOQ) is a tool from QFD that is used to determine design boundaries, shows the relationship between respondent needs and the matrix to satisfy the needs of respondents and illustrates the focus of the design team to produce quality products. The paper's purpose is to review the QFD literature based on references that have been collected about the history of the development of the QFD method and the application of QFD in product design and development. Planning for process quality is a very important technique for managing the quality of the product during the product development process. Done to expand processes and adequate process capabilities aimed at producing products. Since Japanese academics and industry began 3 decades more than have passed to formalize QFD techniques in 1960 and 1970. Because of the effectiveness in quality management and product expend, QFD applications have been widely used.