Quality model for multi-level course specification and delivery

The productivity imperative imposed during the 90's resulted in active consideration and development of multi-level courses within universities. The move to electronic delivery of such courses, facilitated at Deakin University since 1996 by the use of learning management tools exacerbated concerns regarding the quality of education available to both undergraduates, and more recently, to full fee postgraduate students. Successful models for multi level course specification and delivery have not been widely canvassed in the academic community. Pilot projects in the School of Information Technology during the 90's included courses in Electronic Data Interchange (EDI) and Computer Audit (CA) supported by electronic mail: This paper addresses the critical success factors identified during the past decade and describes a proposed model for successful specification and evaluation of multi-level course proposals.