The Intention to Use E-wallet During Covid-19 Pandemic in Developing Country

In developed and emerging countries, the idea of E-wallets are rapidly being implemented to increase the size and efficiency of an online transaction. Especially, after Corona Virus Disease in 2019 (COVID-19) government officials take steps to facilitate non-contact payments after World Health Organisation has urged consumers to conduct contact-less transactions, payment transfers, under physical distancing policies. This study aims to determine the impact of selected factors on intention to use E-wallet in Jordan during the Covid-19 pandemic. The four selected factors for the study are performance expectancy, perceived usefulness, perceived security, and perceived ease of use. We used an online questionnaire to gather data from Jordanian individuals and evaluated the relationships between those variables using the correlation method. Based on the results, all four variables have a clear connection with intentions to use Ewallets and Jordanians want to use e-wallets during a pandemic, but they have some security concerns.