An Agile Framework for ITS Management In Organizations. A Case Study Based on DevOps

Agility means the capability to swiftly and efficiently respond to internal and environmental organization changes. For IT, it is the ability to provide new services and IT solutions to support the innovative business processes. In the ever-changing business world of today, improving agility is the best way to face future challenges. IT service management is the capacity to collect data, analyze, report and implement agile improvements. Successful IT must be efficient and agile to promote the traditional company transformation to a digital enterprise. The propose of this work is a holistic and practical strategic framework to improve ITSM service management processes with the additions of two drivers Agility management based on DevOps, and an agility Process Maturity Framework (APMF). This research will enable decision-makers to improve and measure agility enhancements and hence compare the agility of Information Systems before and after APMF deploying.