Workplace mistreatment in the hospitality and tourism industry: A systematic literature review and future research suggestions

被引：36

作者：

Zhou, Yuan ^{[1
]}

Mistry, Trishna G. ^{[2
]}

Kim, Woo Gon ^{[1
]}

Cobanoglu, Cihan ^{[2
,3
]}

机构：

[1] Florida State Univ, Dedman Coll Hospitality, Int Ctr Hospitality Res & Dev, Tallahassee, FL 32306 USA

[2] Univ S Florida, Muma Coll Business, Sch Hospitality & Tourism Management, Sarasota, FL 33620 USA

[3] Natl Kaohsiung Univ Hospitality & Tourism, Kaohsiung 81271, Taiwan

来源：

JOURNAL OF HOSPITALITY AND TOURISM MANAGEMENT | 2021年 / 49卷

关键词：

Systematic review; Workplace mistreatment; Hospitality and tourism; Web of science; Scopus; CUSTOMER SERVICE PERFORMANCE; ABUSIVE SUPERVISION; SEXUAL-HARASSMENT; EMOTIONAL EXHAUSTION; HOTEL EMPLOYEES; WORK; INCIVILITY; OSTRACISM; DEVIANCE; BEHAVIOR;

D O I：

10.1016/j.jhtm.2021.09.024

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

This study conducts a systematic review and examines 156 articles of workplace mistreatment in hospitality and tourism industry, published from Web of Science and Scopus. The findings reveal six main concepts of mistreatment with several research themes from the existing literature, and further explicates their triggers and consequences. It also depicts various theories and models used in the referred articles. The article excavates and discusses several key research gaps in the research on workplace mistreatment in the hospitality and tourism industry for future research directions.

引用

下载

页码：309 / 320

页数：12

共 50 条

[1] Sexism and workplace interpersonal mistreatment in hospitality and tourism industry: A critical systematic literature review
Opoku, Emmanuel Kwame
Wimalasena, Lakshman
Sitko, Rafal
TOURISM MANAGEMENT PERSPECTIVES, 2024, 53
[2] Environmental sustainability practices and strategies in the rural tourism and hospitality sector: a systematic literature review and suggestions for future research
Madanaguli, Arun
Dhir, Amandeep
Joseph, Rojers P.
Albishri, Norah Ali
Srivastava, Shalini
SCANDINAVIAN JOURNAL OF HOSPITALITY AND TOURISM, 2023, 23 (01) : 1 - 28
[3] Revenue management research in hospitality and tourism A critical review of current literature and suggestions for future research
Guillet, Basak Denizci
Mohammed, Ibrahim
INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 2015, 27 (04) : 526 - 560
[4] CEO research in hospitality and tourism: a systematic literature review and future outlook
Saydam, Mehmet Bahri
Arici, Hasan Evrim
Koseoglu, Mehmet Ali
ASIA PACIFIC JOURNAL OF TOURISM RESEARCH, 2024, 29 (05) : 542 - 558
[5] Strategic human resources management research in hospitality and tourism A review of current literature and suggestions for the future
Madera, Juan M.
Dawson, Mary
Guchait, Priyanko
Belarmino, Amanda Mapel
INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 2017, 29 (01) : 48 - 67
[6] A Systematic Literature Review of Authentic Leadership in Tourism and Hospitality: A Call for Future Research
Hoang, Giang
Luu, Tuan Trong
Yang, Mingjun
CORNELL HOSPITALITY QUARTERLY, 2024,
[7] Female travellers in hospitality and tourism industry: A systematic literature review
Zhang, Jiru
Lai, Ivan Ka Wai
Wong, Jose Weng Chou
HELIYON, 2024, 10 (05)
[8] Systematic literature review and future research directions for service robots in hospitality and tourism industries
Mukherjee, Subhodeep
Baral, Manish Mohan
Nagariya, Ramji
Venkataiah, Chittipaka
Rao, U. V. Adinarayana
Rao, K. Srinivasa
SERVICE INDUSTRIES JOURNAL, 2023, 43 (15-16): : 1083 - 1116
[9] The industry-academia gap on the corporate governance issues in tourism and hospitality: A critical review and future research suggestions
Koh, Yoon
JOURNAL OF TRAVEL & TOURISM MARKETING, 2024, 41 (01) : 3 - 19
[10] Rise of fsQCA in tourism and hospitality research: a systematic literature review
Kumar, Satish
Sahoo, Saumyaranjan
Ali, Faizan
Cobanoglu, Cihan
INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 2024, 36 (07) : 2165 - 2193

← 1 2 3 4 5 →